The communications industry is undergoing significant changes
across the value chain. Two technologies wireless and
internet- have altered the landscape and the playing field
in many different ways. With convergence of delivery platforms,
payment methods and networks, service providers are grappling
with many challenges. They need to deal with customer demands
for value-added services, increasing customer loyalty and
improved profitability, while equipment manufacturers need
to gear themselves for providing more robust infrastructure
and products for an increasingly complex environment.
In this scenario, IT is playing a major role in transforming
the communications industry. Hitech Solutions
has focused on providing business advantage to its customers
by creating innovative technology solutions.
At the equipment vendors end, there is a need to manage
the supply chain and customers better, while coming out with
innovative products and technology, to improve business performance.
At the service provider end, there is a need for refurbishing
legacy operations support and billing systems, providing superior
technology-enabled customer care, and improving systemic support
for working in an increasingly collaborative environment.
The telecom industry is making significant efforts to create
a converged voice, data, multimedia and broadband environment.
Hitech Solutions is helping its
customers in achieving this objective by providing solutions
for both telecom equipment manufacturers and service providers: